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Shipping Policy

Shipping Policy

1-Where can we ship the ebike?

In Europe we deliver within the European Union (with the exception of Malta, Cyprus and EU-Outermost Regions). In North America, we deliver to Contiguous United States. Please note we may not be able to ship to certain remote/isolated areas of these regions. If this is the case, we will contact you for alternative solutions. Please note we do not ship to PO Boxes.

2-How much does the shipping cost?

We will deliver the goods ordered by you to the address you specify at checkout. Please make sure the address is correctly provided. Shipping costs vary based on items purchased and the destination. Shipping costs will be calculated and indicated to you at checkout.

3-How long will you receive the package and how to track it?

We will use reasonable endeavors to deliver the goods on any specified date we agree, or if no date is specified, within 30 days after the date on which we accept your order. When your order is shipped, you will receive an automated email with the tracking information.

4-What if you receive a wrong product?

If you receive a damaged or defective product(s) or you see discrepancies in quantity or quality between the product(s) delivered and the specification thereof in the relevant order confirmation or invoice, please take clear pictures of the situation and contact our customer service within 3 days after the receipt of the product(s). We will conduct investigation and make every reasonable effort to assist you solve the problem.

5-Which carrier we used in your country and the estimated shipping time?

Country

Carrier

Shipping Time

Netherlands

DHL

2-5days

Germany

DHL

2-5days

Poland

DHL

2-5days

Italy

DHL

2-5days

Spain

DHL

2-5days

Sweden

DHL

2-5days

Luxembourg

DHL

2-5days

Belgium

DHL

2-5days

France

DHL

2-5days

Austria

DHL

2-5days

Hungary

DHL

2-5days

Romania

DHL

2-5days

Bulgaria

DHL

2-5days

Ireland

DHL

2-5days

Portugal

DHL

2-5days

Finland

DHL

2-5days

Denmark

DHL

2-5days

Slovakia

DHL

2-5days

Slovenia

DHL

2-5days

Croatia

DHL

2-5days

Czech

DHL

2-5days

Greece

DHL

2-5days

Lithuania

DHL

2-5days

Estonia

DHL

2-5days

Latvia

DHL

2-5days

The United States

UPS

2-5days

 

6-In case of unforeseen circumstances.

In the case of unforeseen circumstances beyond our reasonable control (for example, adverse weather conditions, unpredictable delays caused by traffic congestion, road works, diversions or mechanical breakdowns, unforeseen production delays, delays caused by third-party suppliers, in each case to the extent beyond our reasonable control) we may not be able to deliver the goods within these timescales and we will not be liable for any delay or failure to deliver the goods if the delay or failure is wholly or partly caused by such circumstances. If a timely delivery does not take place, an alternative delivery date will be given. Special circumstances such as a high volume of orders, new product releases, or restock days may also lead to longer shipping times. If this is the case, we will note it on the product page and send a follow-up reminder via email.

7-What if the products get lost during the shipping?

In case the ordered product(s) do not reach the provided address (when correctly provided) or get lost during the shipping process, we retain the right to a full investigations and search that can take up to 30 days. Within this period, we retain the right to withhold a full refund or having to resend the same product(s). We will always update you on the progress and results of the investigation, upon which suitable and reasonable acion can be taken.