Confidence in every ride with TENWAYS e-bike batteries

When it comes to e-bikes, your battery is the heart of the entire system. It not only determines how far you go but also the overall performance and reliability of your rides. At TENWAYS, we prioritize the quality and longevity of batteries to ensure a dependable riding experience. In this guide, we'll dive into the details of charging, maintenance, and replacements, as well as exploring the importance of proper battery care. By the end you're sure to be equipped with all the knowledge you need to keep your TENWAYS e-bike running smoothly for years to come.

Battery charging

Charging times for each e-bike varies depending on the model, with differences in specifications and battery capacities. For instance, the CGO600 has the quickest charging time at approximately 3 hours, while the CARGO ONE has the longest at around 7 hours; the longer charging time reflects its larger battery capacity designed to support its powerful motor with high torque for carrying heavy loads. The CGO600 Pro, CGO800S, and CGO009 models take about 4.5 hours to charge, while the AGO T and AGO X require around 6 hours.

Establishing a regular charging routine is crucial to avoid being caught with a low battery. If you ride your e-bike frequently for long journeys, consider charging it daily after your last ride. Alternatively, less frequent riders may find charging every few days sufficient. The ideal routine will depend on how often and how far you ride.

Battery life

TENWAYS e-bike batteries are equipped with high-quality cells designed with durability in mind. With proper care, these batteries retain up to 60% of their original capacity after 500 full charge-depletion cycles. The battery's longevity is highly dependent on following proper maintenance routines. To maximize battery life, it's essential to keep the battery within its optimal operating range, avoid exposure to extreme temperatures, and prevent overcharging or fully depleting the battery. If you plan on storing your bike for an extended period, ensure the battery is partially charged (above 50%) and store it indoors, if the battery is detachable. Proper care will help maintain the battery's reliability for many rides to come.

Replacing your TENWAYS battery

TENWAYS aims to provide long-term value with its e-bikes. If your battery fails within the 2-year warranty period, it will be replaced at no additional cost if found to be faulty. After the warranty period, replacement batteries will still be available for purchase at the current market price at time of failure, with zero profit mark-up. At present, this is estimated at around €400 to €500.

Replacing a TENWAYS e-bike battery is designed to be straightforward. For models with portable batteries, the process is simple and can be done by yourself with minimal effort. For our CGO600, which features an integrated battery, the replacement can be handled by a professional in-store, typically taking no more than 30 minutes. A small service fee will apply for this procedure, ensuring your e-bike is back on the road quickly and efficiently.

Support is readily available for both online and offline customers. If you bought your bike online, you can contact our friendly and responsive customer support directly. For those who purchased from a physical dealer, we recommend contacting the shop where you made your purchase for assistance.

The battery range of our e-bikes after a full charge

The estimated maximum range of each TENWAYS model varies, with the CGO600 offering around 70km and the CGO600 Pro, CGO800S, AGO X, and AGO T models reaching up to 100km. The CGO009 and CARGO ONE models fall in between, providing 85km and 90km, respectively. However, actual range can vary based on several factors such as rider weight, cargo load, temperature, and road conditions. These external variables can significantly impact the overall battery range.

What do the TENWAYERS have to say?

Don't just listen to us, Tenwayers are often so pleased with the performance of their e-bikes, that they share their joy. One customer said about their CGO800S that, "Battery life is pretty amazing. Done 45km today and about 35% battery left, estimated 30km. That's about 80km total battery life with an overall speed close to 25km/h."

Another customer, when discussing the range of their AGO X, stated, "Realistically I will do trips up to 80km between charges without much concern," further adding, "I believe the 100km range for the average person isn't overstated".

It's great to hear so many of our customers having great experiences with our e-bikes!

How can I make the battery last longer?

To extend the life of your battery, it's important to follow best practices such as avoiding complete drainage or overcharging as well as adopting healthy battery care habits to help maintain its longevity. For more detailed advice on proper battery care, you can refer to our previous blog where we breakdown all of our top tips.

Conclusion

Maintaining your e-bike's battery is key to ensuring a long and enjoyable riding experience. From understanding the specific charging needs of your model to adopting best practices for battery care, these steps will help you maximise both the range and lifespan of your e-bike.