Which frame size should I choose? We offer one frame size for the CGO009:L (570 mm) for riders of 165 ~ 200 cm (5'5" ~ 6'7'') We offer one frame size for the AGO T:M (480...
Where can I find user manual for AGO X front carrier in different languages? Each AGO T front carrier is shipped together with a user manual written in English. The latest version of user manuals in English, German, Dutch, French, Italian, and Spanish can be...
Where can I find user manuals for CGO009 in different languages? Each CGO009 e-bike is shipped together with a user manual written in English. The latest version of user manuals in English, German, Dutch, French, Italian, and Spanish can be found...
Where can I find user manuals for Cargo One in different languages? Each Cargo One e-bike is shipped together with a user manual written in English. The latest version of user manuals in English, German, Dutch, French, Italian, and Spanish can be found below....
Where can I find user manual for AGO T front carrier in different languages? Each AGO T front carrier is shipped together with a user manual written in English. The latest version of user manuals in English, German, Dutch, French, Italian, and Spanish can be...
Where can I find user manual for CGO800S front carrier in different languages? Each CGO800S front carrier is shipped together with a user manual written in English. The latest version of user manuals in English, German, Dutch, French, Italian, and Spanish can be found...
Where can I find user manuals for CGO800S in different languages? Each TENWAYS e-bike is shipped together with a user manual written in English. The latest version of user manuals in English, German, Dutch, French, Italian, and Spanish can be found...
Where can I find user manuals for AGO T in different languages? Each TENWAYS e-bike is shipped together with a user manual written in English. The latest version of user manuals in English, German, Dutch, French, Italian, and Spanish can be found...
Where can I find user manuals for AGO X in different languages? Each TENWAYS e-bike is shipped together with a user manual written in English. The latest version of user manuals in English, German, Dutch, French, Italian, and Spanish can be found...
Where can I find user manuals for Power Bank in different languages? Each power bank is shipped together with a user manual written in English. The user manuals in German, Dutch, French, Italian, and Spanish can be found below. Product Language Download...
Where can I find user manuals for CGO600 Pro in different languages? Each TENWAYS e-bike is shipped together with a user manual written in English. The latest version of user manuals in English, German, Dutch, French, Italian, and Spanish can be found...
Where can I find user manuals for CGO600 in different languages? Each TENWAYS e-bike is shipped together with a user manual written in English. The latest version of user manuals in English, German, Dutch, French, Italian, and Spanish can be found...
What kind of terrains can AGO T handle? AGO T is an urban commuter designed for city streets or slightly potholed roads.
How large is the AGO T? The dimension of the AGO T is 1.86m x 0.67m x 1.2m (Max length x Max width x Max height).
What are the specifications of the AGO T motor? The Mid-drive M420 motor is of 250W of power and 80 Nm torque to ensure powerful support on slopes and complex terrain.
Can I adjust the handlebar stem of AGO T? The handlebar stem angle of AGO T can be adjusted upwards to 90 degrees, and downwards to 20 degrees.
What are the specifications of the AGO X motor? The mid-drive motor delivers 250W of power and a maximum 80 Nm torque to ensure powerful support on slopes and complex terrain.
Does AGO X need daily maintenance? Inspection and maintenance are very important for the safety and service life of your e-bike. You should check the condition of the brakes, tires, handlebar, and rims regularly. In addition...
What if I need a replacement battery for my AGO X? Within the 2-year warranty period, your battery will be replaced at no cost to you if found to be faulty. After the warranty period, a replacement battery can be purchased...
What accessories could I add to AGO X? AGO X is compatible with accessories such as a pair of mudguards, a kickstand, and a rear carrier for free. If you have questions about a specific accessory, please contact us...
What kind of rider does AGO X suit? If you're the type of rider who likes an adrenaline rush and is looking for a bike that can handle a variety of terrain, AGO X is a great option....
What is the difference between CGO600 Pro and CGO600? CGO600 Pro is equipped with a recessed headlight design, removable battery, increased battery capacity and adjustable stem.
Can I ride the CGO600 Pro in the rain? Yes, the key electronic components on our e-bikes are a minimum of IP65 water-resistant, and other parts are IPX4 water-resistant. You can safely ride our e-bikes in the rain, but...
Can I adjust the handlebar stem of the CGO600 Pro? The handlebar stem angle of CGO600 Pro can be adjusted upwards to 90 degrees, and downwards to 20 degrees.
Is the CGO600 Pro battery removable? The battery of CGO600 Pro can be easily removed. You use a key to open the battery slot and then pull the battery out, in the same way as our...
What is the load capacity of the CGO600 Pro rear carrier? The load capacity of the CGO600 Pro rear carrier is 25kg (55.12 lbs).
What is the overall noise level of CGO600 Pro while riding? CGO600 Pro has passed the relevant certification of EN15194-2017, meaning the rider will not hear any sound higher than 70dB from the e-bike during riding.
Can I add accessories to TENWAYS e-bikes? Sure thing!You can find the most suitable accessories on our website. We also encourage riders to personalize their TENWAYS e-bikes with imagination and creativity, within safety guidelines.
Can I have a higher handlebar for the CGO600? The provided stem of the CGO600 is fixed. If you would like to raise the handlebar and have another type of riding posture with your CGO600, you can swap the...
Can I raise the handlebar of CGO800S? Due to the fully integrated LCD display, the CGO800S' handlebar cannot be raised. The seatpost of the CGO800S is adjustable, so you can always change the saddle height to adjust...
Can I change the speed limit of TENWAYS e-bikes? The speed limit of our e-bikes cannot be changed and the speed limit is 25 km/h.
What is the diameter of the seat tube of CGO600? The dimension of the seat tube is ø30.4*300 mm. The diameter of the seat tube is ø30.4 mm.
How large are the bikes?I want to put them in the garage. The dimensions of the CGO600 Pro is 1.83m x 0.97m (Max length x Max height). The dimensions of the CGO800S is 1.85m x1.16m (Max length x Max height). The dimensions...
What are the specifications of the motor? For both the CGO600 and the CGO800S, the motors are of 250W power and 40Nm torque, and the bike has a top speed of 25 km/h.The motor only stops assisting at the...
What’s so special about the torque sensor? All TENWAYS e-bikes are equipped with a high-precision torque sensor, which can translate your every move effortlessly into motor power.Compared to e-bikes with a simple cadence sensor, the ride of...
How to connect my e-bike with the TENWAYS App? Please follow these easy steps to register your account and get the best out of your e-bike!Create an account for your e-bike:Download the app from App Store or Google Play...
How does the bike work in low temperature? Normally, the working temperature of the lithium battery is: -20℃--60℃. When the temperature lower than 20℃, the performance of the lithium battery will decrease, and the full range will decrease...
Is the bike waterproof? Can I ride it in the rain? Yes, the key electronic components on our e-bikes are at least IP65 water-resistant, and the rest parts are IPX4 water-resistance. You can feel free to ride our e-bikes in the...
How to set up TENWAYS CGO series e-bikes? Our bikes are delivered 85% packed, and you will need to complete the rest 15%. In addition to the user manual coming with the bike, here are our video guides:...
Do TENWAYS CGO series have gears? How do they perform on slopes? Our CGO series bikes are single-geared, as we use a Gates Carbon Belt to ensure a quieter and lighter ride. Thanks to the high-precision torque sensor and the different levels of...
What is the max weight load? For all our bikes, the maximum load is 120 kg. Please keep in mind that the maximum loading weight includes both the rider and any cargo that may be carried on the...