Why should I choose TENWAYS?

The decision on whether to get a TENWAYS e-bike is of course up to you, but here are a few simple facts that will hopefully make your decision a bit easier:

All our electric bikes are equipped with a high-precision magnetic torque sensor that translates your every move into motor power. The ride is so smooth and bionic that it can get addictive.
Even when the power is off, the ride of our e-bikes is still super smooth, just like a regular bike, with no additional friction.
All our e-bikes are in compliance with the EN15194 regulation, with street-legal lights and reflectors.
Our e-bikes are compatible with most accessories on the market.
All our e-bikes are equipped with a Gates Carbon Belt, which offers at least 30,000km of hassle-free ride.
We do not just want to provide the best riding experience for our urban adventurers, but also the best service possible.

We offer a 2-year warranty on all our e-bikes (5 years on the frame & front fork).
We can send you brand-new spare parts when needed within the warranty.
If you have a question or face any issue, just contact us at support@tenways.com. Our customer support team is super responsive.
Most bike shops can service the components. Other than the core electric components, we use as many standard bicycle parts as possible.
Portable or integrated battery, we have the right e-bike to suit your preferences. Even after the 2-year warranty, you can still purchase new batteries from us.
If you still have some questions. Please do not hesitate to contact us at support@tenways.com.